<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html><head><title>Planning your System</title>
<meta name="GENERATOR" content="MSHTML 8.00.6001.18939">
<meta content="text/html; charset=ISO-8859-1" http-equiv="Content-Type">

</head>
<body bgcolor="#ffffff">
<h1 align="left">Planning the System</h1>
<p>Carefully plan the call flow for your system is a first step of the call flow 
development.&nbsp; You should define the voice menus what should be presented to 
the caller, retrieve digits input from the caller, or some database transaction 
that interacted with the caller.&nbsp; You can use software (Visio, or 
Smartdraw)to help you drawing the flow chart of the call flow.</p>
<p>&nbsp;</p></body></html>
